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ABTA No. v0300
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Coronavirus (COVID-19) Updates:
Visit our coronavirus page for up to date information relating to your holiday
Find out more about travel wellbeing and border requirements
Adults (12+)
Children (2-11)
Infants (under 2)

Travel wellbeing during times of coronavirus

At Bontour, your safety is our priority and your peace of mind is our concern. We want to update you on new information in relation to reducing the spread of coronavirus while holidaying with us.

Borders are opening up and our holiday favourites are starting to welcome back tourists. Each country now has its own safety measures in place to ensure your wellbeing while holidaying there. Some of these new procedures are detailed below to help you plan your holiday with confidence.



Details can be found on the FCO website.

During your stay:

To many of you, travelling to France will be very familiar, however there are now some new procedures in place to ensure your safety:

  • Social distancing of 1 metre, including no cheek kissing!
  • Face masks are required on public transport. Also some shops and public buildings may also request this
  • Groups of up to 10 people can meet in any public space
  • Shops, markets, bars and restaurants are open with adapted measures
  • Cinemas, casinos and similar entertainment venues are open with strict health rules in place



Arrivals from the Channel Islands are not required to quarantine on arrival.

During your stay:

England has ‘Stay Alert’ guidance in place as per the below:

  • Social distancing of 2 metres, or ‘1m plus’
  • Face masks are required on public transport, in shops and supermarkets
  • Shops, theatres, cinemas, museums, attractions, bars and restaurants are open and following secure guidelines
  • Nightclubs, casinos, gyms and beauty salons remain closed
  • Social gatherings of more than 6 people are not allowed

For full information please review the Government website.


The Government of Jersey has confirmed the detail of their Safer Travel Policy approving the easing of travel restrictions. What does this mean for you when returning to Jersey from your holiday?

Pre-departure Form

All travellers returning to Jersey from any country will need to complete an online form before 6pm the day prior to re-entry but no sooner than 48 hours prior to re-entry. The form includes contact information, travel dates, a declaration of health and details of travel within the 14 days prior to returning to Jersey. The link for passengers of Condor Ferries can be found here.

Country and region risk assessment

The Government of Jersey has introduced regional variances to the Green/Amber/Red status throughout the UK, France & Ireland.

A list of all regional areas can be found here.

As of 17th October, many regions in the UK are classified as Amber or Red status, this means that you will need to isolate on arrival to the Island for a minimum of 5 days. We will be in touch with all clients residing in Amber or Red regions to discuss your options with you before travel. However, we strongly recommend that you identify every region in which you have stayed overnight in the 14 days prior to arrival in Jersey and the respective assigned statuses to understand how this may impact your holiday. Country and regional categorisations are reviewed and updated regularly. As such, testing and isolation requirements may be different on arrival in Jersey than at point of booking.

  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Green status you are now required to self-isolate whilst waiting for your results. You will also be required to take a PCR test on arrival AND on day 5 (should you be staying 5 days or longer), you do not need to self-isolate for the entire 5 days, if the results of your first test come back negative
  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Amber status you are required to take a PCR test on arrival and on day 5, self-isolating whilst waiting for your results from both tests
  • If the region or regions that you’ve been staying in for the 14 days prior to arrival have Red status you are required to self-isolate for 14 days

Please note, there is no charge to you for the PCR test in Jersey.

Call the helpline on +44 (0) 1534 445566 if you're not sure which region applies to you.

For further details on the Government of Jersey’s travel advice for coronavirus visit their website.


Full information from the States of Guernsey can be found here.

Guernsey is currently in Phase 5c for travel where testing on arrival has been introduced for the vast majority of travellers. PLEASE NOTE, all arrivals into Guernsey must register their journey and register for a COVID-19 swab test. This is done on The Travel Tracker Form which must be completed within 2 calendar days of your journey.

4 category groups have also been introduced for countries and regions from where travellers are arriving, each with its own related terms as regards the testing schedule, self-isolation period and passive follow-up. You are required to check the category of the region from where you are travelling to understand any restrictions on arrival that will apply to you. Countries and regions are subject to change at short notice. Testing and self-isolation requirements may change from the time of booking your travel to your arrival.

Category 1: There will be no testing or self-isolation on arrival.

Category 2: Between 0 – 30 cases per 100,000 of population. Test on arrival (Day 0) and self-isolate until you receive a negative result and then follow ‘enhanced passive follow-up’. You then have a further test on Day 7 and on result of a second negative test you will move to ‘passive follow-up’.

Category 3: Between 30 - 100 cases per 100,000 of population. Test on arrival (Day 0) and on Day 7. You must self-isolate until you receive a negative result after the test on Day 7 and then follow ‘enhanced passive follow-up’ until the 14th day after your arrival.

Category 4: More than 100 cases per 100,000 of population for 7 consecutive days. Test on arrival (Day 0) and you must self-isolate for 14 days.

Passive Follow-up means, amongst other factors:

  • Report any symptoms immediately
  • You must not enter the hospital or nursing or care home without prior agreement
  • Must keep a record of people met and places visited

  • Enhanced Passive Follow-up includes the above plus the following. Further restrictions do apply, find out more:

    • You must not go to indoor venues including restaurants, cafes, cinemas and swimming pools
    • You can only go into indoor shops to buy essential goods
    • You cannot attend gatherings of more than 10 people
    • You must not use public transport


    Hotels across Europe are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:

    • Social distancing throughout including bars and restaurants
    • Payment by card rather than cash is encouraged
    • Self-service buffets may now be serviced by staff wearing masks
    • Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
    • Lift capacity may be redefined to ensure social distancing
    • Hand sanitiser dispensers will be readily available throughout properties
    • Increased measures are in place for room cleaning during your stay


    Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more.

    Face-coverings: All passengers are obliged to wear a face-covering from check-in or, for those travelling with their own vehicle, as soon as you leave your car.

    On-board services: There is currently no hot food or drink service on-board. Duty free will be open but restrict the number of shoppers at any one time. The children’s play area is temporarily closed as is the Bureau de Change. Social distancing must be maintained at all times.

    Cleaning: Increased cleaning routines have been enhances and introduced. Crew will wear face-coverings as well as other forms of PPE when required.