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ABTA No. v0300
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Coronavirus (COVID-19) Updates:
Visit our coronavirus page for up to date information relating to your holiday
Find out more about travel wellbeing and border requirements
Adults (12+)
Children (2-11)
Infants (under 2)

Travel wellbeing during times of coronavirus

At Bontour, your safety is our priority and your peace of mind is our concern. We want to update you on new information in relation to reducing the spread of coronavirus while holidaying with us.

Borders are opening up and our holiday favourites are starting to welcome back tourists. Each country now has its own safety measures in place to ensure your wellbeing while holidaying there. Some of these new procedures are detailed below to help you plan your holiday with confidence.



Arrivals from the Channel Islands are allowed to travel freely to France. Holidaymakers are currently no longer required to self-isolate, to demonstrate their travel is essential or to hold an international travel certificate. Further details can be found on the FCO website.

During your stay:

To many of you, travelling to France will be very familiar, however there are now some new procedures in place to ensure your safety:

  • Social distancing of 1 metre, including no cheek kissing!
  • Face masks are required on public transport. Also some shops and public buildings may also request this
  • Groups of up to 10 people can meet in any public space
  • Shops, markets, bars and restaurants are open with adapted measures
  • Cinemas, casinos and similar entertainment venues are open with strict health rules in place



Arrivals from the Channel Islands are not required to quarantine on arrival.

During your stay:

England has ‘Stay Alert’ guidance in place as per the below:

  • Social distancing of 2 metres, or ‘1m plus’
  • Face masks are required on public transport and, from 24th July, in shops and supermarkets
  • Shops, theatres, cinemas, museums, attractions, bars and restaurants are open and following secure guidelines
  • Nightclubs, casinos, gyms and beauty salons remain closed

For full information please review the Government website.


The Government of Jersey has confirmed the detail of their Safer Travel Policy approving the easing of travel restrictions from the 3rd July 2020. This means you now have the option to take a test and not isolate on return to Jersey. New measures, based on medical advice to protect islanders, include:

Testing on arrival: All arriving passengers to Jersey Airport and Harbour will be offered a free PCR swab test.

  • Results will be confirmed by phone or text within 48 hours
  • You are not required to self-isolate whilst waiting for your results but you are required to limit social contact
  • A text messaging service will keep in touch and you should reply to any messages
  • If your result is positive you will be required to self-isolate for 14 days
  • If you choose not to take a test, you will be required to self-isolate for 14 days

Pre-departure Form: All travellers will need to complete an online form before 6pm the day prior to re-entry but no sooner than 48 hours prior to re-entry. The form includes contact information, travel dates, a declaration of health and details of travel within the 14 days prior to returning to Jersey. The link for passengers of Condor Ferries can be found here.

View this flowchart which helps you understand the new arrivals process.

For further details on the Government of Jersey’s travel advice for coronavirus visit their website.


As of the 17th August 2020, Guernsey and Sark enter Phase 5b and new measures for people arriving have been introduced. For arrivals to Alderney, further details will be released soon.

Phase 5b means that countries have been categorised into Group A, B or C. The UK, Jersey and France are classed as Group B however, please note that Brittany is classed as Group A. View the full country categorisation table here.

  • Group A Countries: Arrivals must self-isolate for 14 days.
  • Group B Countries: Arrivals can elect to self-isolate and take a swab test after 7 days. Once you have a negative result from this test, you can end your isolation and observe ‘passive follow up’. Passive follow up means that if you develop symptoms you must return to self-isolation, report this and arrange a test. Find out more about ‘passive follow up’.
  • Group C Countries: No self-isolation or testing required.

All travellers arriving into the Bailiwick of Guernsey must fill in a self-isolation data form which can be found here. You must complete one form for each passenger of your party.

For arrivals before the 17th August, all arrivals must self-isolate for 14 days.

Further information from the States of Guernsey can be found here.


Hotels across Europe are committed to providing a safe environment for you whilst on holiday. You may notice there are some new measures in place for your peace of mind such as:

  • Social distancing throughout including bars and restaurants
  • Payment by card rather than cash is encouraged
  • Self-service buffets may now be serviced by staff wearing masks
  • Shared facilities e.g gym, spa, swimming pool, playgrounds will have increased hygiene measures and social distancing in place. In gyms and spas, some equipment or treatments may no longer be available
  • Lift capacity may be redefined to ensure social distancing
  • Hand sanitiser dispensers will be readily available throughout properties
  • Increased measures are in place for room cleaning during your stay


Condor has done everything they can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way. Watch their video to find out more.

Face-coverings: All passengers are obliged to wear a face-covering from check-in or, for those travelling with their own vehicle, as soon as you leave your car.

On-board services: There is currently no hot food or drink service on-board. Duty free will be open but restrict the number of shoppers at any one time. The children’s play area is temporarily closed as is the Bureau de Change. Social distancing must be maintained at all times.

Cleaning: Increased cleaning routines have been enhances and introduced. Crew will wear face-coverings as well as other forms of PPE when required.