C. I. Travel Group is a member of the Association of British Travel Agents (ABTA), meaning that you have the benefit of ABTA's assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure. Please contact us if you would like to know more about the protection that applies to your booking.
ABTA protection also means that if your package holiday cannot go ahead due to travel restrictions, border closures, an unprecedented weather event or because part of your trip is no longer available, you are entitled to either a suitable alternative of the same value, or to claim a full refund to be paid in a timely manner.
ABTA and its members help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.
For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, please contact ABTA, 30 Park Street, London SE1 9EQ. You can also call ABTA on 020 3117 0500, or visit www.abta.com.